Thursday, April 21, 2011

Week 9- Operations Management and Supply Chain

1. Define the term operations management


Operations management is the business function that plans, organises, coordinates and controls the resources needed to produce a company’s goods and services. Operations management is a management function. It involves managing people, equipment, technology, information and many other resources. Operations management is the central core function of every company. This is true whether the company is large or smal, provides a physical good or service, is for profit or not for profit. Without operations there would be no goods or services to sell.

2. Explain operations management’s role in business
The role of operations management is to transform a company’s inputs into the finished goods or services. Inputs include human resources (such as workers and managers), facilities and processes (such as buildings and equipment), as well as materials, technology and information. Outputs are goods and services a company produces. Operations management is responsible for orchestrating all the resources needed to produce the final product.

3. Describe the correlation between operations management and information technology
Managers use Information Technology to heavily influence Operations Management decisions, including :
What: What resources will be needed and in what amounts?
When: When should the work be scheduled?
Where: Where will the work be performed?
How: How will the work be done?
Who: Who will perform the work?

4. Explain supply chain management and its role in a business

Supply chain management involves the management of information flows between and among stages in a supply chain to maximse total supply chain effectiveness and profitability. 
It is a network of organisations and facilities that transforms raw materials into products delivered to customers. Customers order from retailers who inturn order from distributors, who in turn order from suppliers. 
The supply chain also includes transportation companies, warehouses and inventories and some means from transmitting messages and information among the organisations involved. 

5. List and describe the five components of a typical supply chain
The Five Basic Supply Chain Management Components:
Plan- A company must have a plan for managing all the resources that go toward meeting customer demand for products or services.
Source-  Companies must carefully choose reliable suppliers that will deliver goods and services required for making products.
Make-  How companies manufacture their products or services
Deliver- The process that plans for and controls the efficient and effective transportation and storage of supplies from suppliers to customers
Return- Companies must create a network for receiving defective and excess products and support customers who have problems with delivered products.
6. Define the relationship between information technology and the supply chain.

Information technology's primary role in the Supply Chain is creating the integrations or tight process and information linkages between functions within an organisation. Technology advances in the five SRM components have significantly improved companies’ forecasting and business operations. Integrated Systems provide companies with greater visibility over the supply chain inventory levels.

Sunday, April 17, 2011

Week Eight- Networks & Wireless


1. Explain the business benefits of using wireless technology.
Completes the access technology portfolio: customers commonly use more than one access technology to service various parts of their network and during the migration phase of their networks, when upgrading occurs on a scheduled basis. Wireless enables a fully comprehensive access technology portfolio to work with existing dial, cable, and DSL technologies.
Goes where cable and fiber cannot: the inherent nature of wireless is that it doesn't require wires or lines to accommodate the data/voice/video pipeline. As such, the system will carry information across geographical areas that are prohibitive in terms of distance, cost, access, or time. It also sidesteps the numerous issues of ILEC colocation.
Involves reduced time to revenue: companies can generate revenue in less time through the deployment of wireless solutions than with comparable access technologies because a wireless system can be assembled and brought online in as little as two to three hours.
Provides broadband access extension: wireless commonly both competes with and complements existing broadband access. Wireless technologies play a key role in extending the reach of cable, fiber, and DSL markets, and it does so quickly and reliably. It also commonly provides a competitive alternative to broadband wireline or provides access in geographies that don't qualify for loop access.
Wireless technologies have the ability to centralise critical information and eliminate redundant processes.
People are mobile and have more access to information than ever before through things such as phones and laptops.
State government agencies, such as transportation departments, use wireless devices to collect field information, tracking inventory, reporting times, monitoring logistics, and completing forms — all from a mobile environment. The transportation industry is using wireless devices to help determine current locations and alternate driving routes.

2. Describe the business benefits associated with VoIP
Voice over IP: Allows the internet to carry voice in digital format, call costs have dramatically decreased as the international calls are now internet connections. Voice over IP enables phone calls, faxes, voice mail, email, web conferences over digital networks.

The most obvious and significant benefit from using VOIP is reduced telephony costs. More than 80% of the companies planning to deploy VOIP expect payback within the first three years. In reality, companies that have deployed the technology are experiencing complete return on investment within the first year. 
If the cost savings wasn’t enough, businesses that deployed VOIP are experiencing other long-term benefits such as: 
- Improved individual productivity 
- Improved team collaboration 
- Faster responsiveness to customers 
- Better quality of service to customers 
- Better support for globalization effort

It saves money in 3 ways:
-VOIP runs over the existing computer network
-Calls over the internet do not attract telecommunications chargers
-Customers can port their numbers between carriers
3. Compare LANs and WANs
LAN stands for Local Area Network and WAN stands for Wide Area Network. There are many comparisons between them as they are different. 


LAN
WAN
Data transfer rates
LANs have a high data transfer rate
WANs have a lower data transfer rate as compared to LANs
Connection
One LAN can be connected to other LANs over any distance via telephone lines and radio waves
Computers connected to a Wide-area network are often connected through public networks, such as the telephone system. They can also be connected through leased lines or satellites.
Set up costs 
Is there is a need to se up a coupe of extra devices on the network, it is not very expensive to do that 
In this case since networks in remote areas have to be connected hence the set-up costs are higher
Definition 
LAN is a computer network covering a small geographic area like a home, office, schools
WAN is a computer network that covers and wider area. Any network whose communications links cross metropolitan, regional or national boundaries over a long distance
Maintenance costs
Maintain at low costs because it covers small geographic area
Maintaining is difficult because its wider geographical area and costs
Technology 
Tend to use certain connectivity technologies primarily ethernet and token ring
Use technology as ATM, Frame Relay, over the long distances. Internet is the best example of a WAN 

4. Describe RFID and how it can be used to help make a supply chain more effective.

Manufacturers, retailers, logistics providers and government agencies are making unprecedented use of RFID technology to track, secure and manage items from the time they are raw materials through the entire life of the product.
Manufacturers can especially benefit from RFID because the technology can make internal processes more efficient and improve supply chain responsiveness—for example, early RFID adopters in the consumer goods industry reduced supply chain costs between 3 and 5 percent and grew revenue between 2 and 7 percent because of the added RFID provided, according to a study by AMR Research.
Many drivers have seen RFID in action at automatic toll collection stations used at bridges, tunnels and turnpikes.
In business, RFID will be commonly used to identify pallets,containers, vehicles, tools and other assets, monitor inventory, and route materials through production processes.
RFID can provide immediate and tangible benefits throughout the supply chain. Organizations who take the time to understand the technology’s capabilities and limitations can increase their inventory visibility while streamlining their operations.
5. Identify the advantages and disadvantages of deploying mobile technology
ADVANTAGES:
Public and private sector enterprises are always in pursuit of ideas that can make them more efficient and flexible, qualities that have a direct effective on both profitability and performance. As wireless networking moves into the mainstream, many organizations find that the addition of mobile network components offers undeniable business benefits, both direct and indirect.
Seen directly, wireless solutions can improve the connectedness of a workforce and enhance decision-making by providing faster access to more current information. They can also be easier to maintain and configure, reducing the need for IT staff.
Indirectly, mobile solutions can improve worker satisfaction by providing easier, more flexible access options. They can even improve public perception, and introduce new, “cutting edge” mechanisms for customer interaction; through the following characteristcs:
• Elimination of duplicate data entry and transcription errors.
• Improved efficiency so agents can concentrate on sales and service, not paperwork and increased productivity through real-time.
• Improved customer service with faster customer response time.
• Better information sharing, and better management insight into agents’ activities and performance.
• Improved communications with control personnel, who can remain on the production floor without being out of reach; and tracking of the parts and labor associated with each order, with verification at the time of data entry.
• More accurate analysis of product costs,with better tracking of labor details against work orders.
• Significant reduction in parts retrieval time.
• Improved productivity through better communications. 
• Efficient access to business-critical data.
• Faster product delivery times.
• Increased employee and customer satisfaction.
• Reduced connection costs.
• Improved provider working conditions with the flexibility offered by remote information access. 
  
In summary the advantages include: low ongoing costs, ease of implentation, effective base-level data transfer rate, mobility, and redundancy in fututre growth. 
  
DISADVANTAGES: 
When considering options for wide area networks, it is appropriate to consider the few disadvantages presented by wireless technology. 
1-Radio Interference. When multiple radio antennas are located close in proximity, or many strong spread spectrum sources inhabit a small geographic region, RF wireless loses some of its effectiveness. The signals may interfere with each other, causing re-transmission of signals and loss of throughput. But such sources are unusual in many rural communities.
2-Path Interference. Radio wireless technology is commonly advertised as "impervious" to weather. This means, essentially, that particles of rain, fog, smog, and dust are not large enough to block the transmission of the radio signal. In the 902-928Mhz frequency spectrum this is essentially true.
3-Weather and Accidental Damage. Because wireless connectivity uses external antennas, severe weather may damage these components. Lightning arrestors will be used to prevent damage to internal network equipment, but very high winds may still misalign or damage antennas. Also, one must allow for the possibility of accidents in which antennas are damaged. 
4-Throughput. Wireless connectivity offers a better cost/performance ratio over time than leased data circuits; but not in comparison with fibre optic.

Week 7- Databases and Data Warehouse

1. List, describe, and provide an example of each of the five characteristics of high quality information.

Accuracy- How correct is the information you are dealing with? Are all the values correct? For example, is the name spelled correctly? Is the dollar amount received properly?
Completeness- Is all the information finished and complete? Are any of the values missing? For example, is the address complete including street, city, sate and postcode?
Consistency- Is aggregate or summary information in agreement with detailed information? For example, do all the total fields equal the true total of the individual fields?
Uniqueness- Is each transaction, entity and event represented only once in the information? For example, are there any duplicate customers?
Timeless- Is the information current with respect to the business requirements? For example, is information updated weekly, daily or hourly?
2. Define the relationship between a database and a database management system.
A database is an organised/stored collection of data. The databse is the information
A database management system is software through which users and application programs interact with a database. Is the actual application that runs the database.
3. Describe the advantages an organisation can gain by using a database.
  • Accurately store records 
  • Distribute information easily
  • Reduce redundancy of information
  • Information integrity- high quality information
  • You can make your information secure- allows you to provide authorization to people who need it.

4. Define the fundamental concepts of the relational database model.

  • Entity- Person, place, thing or event. A record generally describes an entity 
  • Attribute- Characteristic or quality of a particular entity
  • Primary key- A unique identifier, for example: a student number
  • Foreign key- A primary key that appears in another table that links the two tables together. 
5. Describe the benefits of a data-driven website.
A data driven website is an interactive website kept constantly updated and relevant to the needs of its customers through the use of a database.
The benefits are:
  • Development: allows the website owner to make changes any time all without having to rely on a developer or knowing HTML programming. A well structured, data-driven website enables updating with little or no training. 
  • Content Management: a static website requires a programmer to make updates. This adds an unnecessary layer between the business and its web content, which can lead to misunderstandings and slow turnarounds for desired changes.
  • Future expandability: having a data-driven website enables the site to grow faster than would be possible with a static site. Changing the layout, displays and functionality of the site (adding more features and sections) is easier with a data-driven solution.
  • Minimizing human error: a well designed data-driven website will have ‘error-trapping’ mechanisms to ensure that required information is filled out correctly and that content is entered and displayed in its correct format.